Optimizing Customer Experience Using Standard Operating Procedures

Top 25 Customer Experience Management Solution Companies - 2018

With businesses running the world economy and millions of enterprises competing in the marathon, the role of CEM (Customer Experience Management) is of cardinal importance. Taking the digital transformation on a new ride, the CEM is largely being shaped by the in-coming technologies such as the virtual reality and IoT, which offer an immersive experience and extends the customer, a closer evaluation of the growth and efficiency of the service. Personalization accompanied with loyalty-building forms the basis of a customer relationship, and predictive analytics is one such tool that helps achieve greater customer insights for delivering quality and pertinent experience. Enterprises have taken a step forward in the CEM space with the inclusion of artificial intelligence, which prominently influences the online marketing methodologies. In addition, CEM could not afford to gloss over the big data technology, as data is a prime constituent and erupts every second as we talk. Source data integration alongside customer feedback data, is a valuable asset in the advancement of CEM.

Further, companies are aiming at explicit connections by enabling co-creative strategy making and personalizing with the customers for intense and precise understanding. With an urging rush towards the future and constant demand for upgradations, the CEM landscape undergoes a day in and day out innovation of services and strategies.

Noting the above, a distinguished panel comprising CEOs, CIOs and industry analysts including the editorial board has charted out leading Customer Experience Management Solution Providers. These companies offer powerful solutions coupled with innovative strategies that are distinctively prominent in the field.

We present to you CIOReview's “Top 25 Customer Experience Management Solution Providers - 2018.”

Top Customer Experience Management Solution Companies

Enables service providers to enhance customer experience, rationalize costs and accelerate revenue growth

www.mahindracomviva.com

Provides consulting, training and certification for operations that

www.copc.com

Provides creative and technical services to transform customer communications for the digital age

www.customercentrics.com

Provides a robust yet flexible platformto enable companies to design, implement, and execute promotional campaigns

edgepri.com

Loyela is a smart and powerful loyalty program and rewards platform powered by blockchain, AI, and data analytics

loyela.com

Worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data

www.nice.com

Delivers a customer-feedback solution with an intelligent tool that allows real-time, on the spot, measuring of customer experiences in

one-2-ten.com

Bridges the gap between retailers and consumers with

quantum-i.com.sg

Acxiom

Acxiom

Enabling people-based marketing to connect systems and data, driving seamless customer experiences and higher ROI

Apex Technologies

Apex Technologies

Building the next generation of intelligent business applications, with AI and data science to tackle problems in areas of marketing, personalization, and customer analytics

BAC Partners

BAC Partners

BAC designs and delivers customer centric solutions to improve a business's competitive advantage

CM

CM

Provides a communication platform (cPaaS) in the area of Messaging, Voice, Payments and Authentication for efficient customer interaction

Dynamic Yield

Dynamic Yield

Builds actionable customer segments in real time, enabling marketers to increase revenue via personalization, recommendations, automatic optimization & 1:1 messaging

Giift

Giift

To turn loyalty programs into fungible “currencies”, to make them more valuable for their brands and for their members

Jacada

Jacada

To provide the absolute highest quality of customer service and contact center solutions to the customers

Liferay

Liferay

Building a vibrant business, making technology useful, and investing in communities, helping people reach their full potential to serve others

Member.id

Member.id

Member.id is a loyalty consulting and technology firm helping businesses and brands create long-term and profitable loyalty solutions

MobileDigital

MobileDigital

Provides a unique software platform and connectivity solutions that enable organisations to design, personalise, deliver and manage visual communications direct to mobile consumers inboxes

NGDATA

NGDATA

Empowering brands to become customer-centric, delivering relevant, personalized, seamless and connected experience to every customer

Optimizely

Optimizely

To deliver continuous experimentation and personalization across websites, mobile apps and connected devices

Perx Technologies

Perx Technologies

Delivering smart campaigns, last mile enablements and gamified experiences with loyalty programs

Playbasis

Playbasis

Playbasis provides a cloud-based technology platform for businesses to launch modern applications that are fun, engaging, and rewarding for millennial audiences

Resonate

Resonate

Resonate specialises in Voice of Customer (VoC), Net Promoter Score (NPS), Employee Engagement and driving customer centricity within the organisation

SimplicityCRM

SimplicityCRM

Simplicity provides intuitive CRM and Loyalty solutions to manage customer data and omni-channel customer interactions, end-to-end loyalty management solution that powers smarter customer rewards programs

Winimy

Winimy

Winimy is a AI-powered bespoke conversational and omnichannel directory platform for seamless customer experience

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