Optimizing Customer Experience Using Standard Operating Procedures

Top 25 Customer Experience Management Solution Companies - 2018

With businesses running the world economy and millions of enterprises competing in the marathon, the role of CEM (Customer Experience Management) is of cardinal importance. Taking the digital transformation on a new ride, the CEM is largely being shaped by the in-coming technologies such as the virtual reality and IoT, which offer an immersive experience and extends the customer, a closer evaluation of the growth and efficiency of the service. Personalization accompanied with loyalty-building forms the basis of a customer relationship, and predictive analytics is one such tool that helps achieve greater customer insights for delivering quality and pertinent experience. Enterprises have taken a step forward in the CEM space with the inclusion of artificial intelligence, which prominently influences the online marketing methodologies. In addition, CEM could not afford to gloss over the big data technology, as data is a prime constituent and erupts every second as we talk. Source data integration alongside customer feedback data, is a valuable asset in the advancement of CEM.

Further, companies are aiming at explicit connections by enabling co-creative strategy making and personalizing with the customers for intense and precise understanding. With an urging rush towards the future and constant demand for upgradations, the CEM landscape undergoes a day in and day out innovation of services and strategies.

Noting the above, a distinguished panel comprising CEOs, CIOs and industry analysts including the editorial board has charted out leading Customer Experience Management Solution Providers. These companies offer powerful solutions coupled with innovative strategies that are distinctively prominent in the field.

We present to you CIOReview's “Top 25 Customer Experience Management Solution Providers - 2018.”

    Top Customer Experience Management Solution Companies

  • Enables service providers to enhance customer experience, rationalize costs and accelerate revenue growth


  • Provides consulting, training and certification for operations that


  • Provides creative and technical services to transform customer communications for the digital age


  • Provides a robust yet flexible platformto enable companies to design, implement, and execute promotional campaigns


  • Loyela is a smart and powerful loyalty program and rewards platform powered by blockchain, AI, and data analytics


  • Worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data


  • Delivers a customer-feedback solution with an intelligent tool that allows real-time, on the spot, measuring of customer experiences in


  • Bridges the gap between retailers and consumers with


  • Acxiom


    Enabling people-based marketing to connect systems and data, driving seamless customer experiences and higher ROI

  • Apex Technologies

    Apex Technologies

    Building the next generation of intelligent business applications, with AI and data science to tackle problems in areas of marketing, personalization, and customer analytics

  • BAC Partners

    BAC Partners

    BAC designs and delivers customer centric solutions to improve a business's competitive advantage

  • CM


    Provides a communication platform (cPaaS) in the area of Messaging, Voice, Payments and Authentication for efficient customer interaction

  • Dynamic Yield

    Dynamic Yield

    Builds actionable customer segments in real time, enabling marketers to increase revenue via personalization, recommendations, automatic optimization & 1:1 messaging

  • Giift


    To turn loyalty programs into fungible “currencies”, to make them more valuable for their brands and for their members

  • Jacada


    To provide the absolute highest quality of customer service and contact center solutions to the customers

  • Liferay


    Building a vibrant business, making technology useful, and investing in communities, helping people reach their full potential to serve others

  • Member.id


    Member.id is a loyalty consulting and technology firm helping businesses and brands create long-term and profitable loyalty solutions

  • MobileDigital


    Provides a unique software platform and connectivity solutions that enable organisations to design, personalise, deliver and manage visual communications direct to mobile consumers inboxes



    Empowering brands to become customer-centric, delivering relevant, personalized, seamless and connected experience to every customer

  • Optimizely


    To deliver continuous experimentation and personalization across websites, mobile apps and connected devices

  • Perx Technologies

    Perx Technologies

    Delivering smart campaigns, last mile enablements and gamified experiences with loyalty programs

  • Playbasis


    Playbasis provides a cloud-based technology platform for businesses to launch modern applications that are fun, engaging, and rewarding for millennial audiences

  • Resonate


    Resonate specialises in Voice of Customer (VoC), Net Promoter Score (NPS), Employee Engagement and driving customer centricity within the organisation

  • SimplicityCRM


    Simplicity provides intuitive CRM and Loyalty solutions to manage customer data and omni-channel customer interactions, end-to-end loyalty management solution that powers smarter customer rewards programs

  • Winimy


    Winimy is a AI-powered bespoke conversational and omnichannel directory platform for seamless customer experience

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