Pegasystems Inc.: Digitally-Driven Customer Experience

Top 10 Customer Experience Management Solution Companies - 2019

In today’s age of the customer, managing customer experience has become central to business success. A customer’s relationship with a brand does not start or cease with a purchase. But it is the overall experience that has emerged as the driving force behind the improved bottom line for a business. The customer experience management (CEM) technology solutions available today allow brands to focus on optimising customer interactions and enhancing loyalty.

There are numerous solutions in the market that enable businesses to tackle the obstacles that stand in the way of delivering memorable customer experiences. Artificial intelligence (AI) is dominating the CEM solutions space to a larger extent. Further, the rise of IoT has given birth to a hyper-connected world of real-time experiences and instantaneous feedback. As 5G is expected to hit the market soon, consumers can better connect with the brands and share their experiences with them and others as well. More number of brands will utilise social messaging alongside AI and chatbots in 2019 to plug the customer engagement gaps. With the amalgamation of AI, chatbot, and social messaging, it will be easier for brands to automate and personalise customer responses.

Innovative CEM solutions comprise features such as marketing automation, email integration, and analytics. These solutions help businesses personalise content based on users’ purchase preferences, onsite activity, and other behavioral attributes. The seamless orchestration of multi-step marketing workflows can help a great deal in driving customer experiences.

We bring to you APAC CIO Outlook’s “Top 10 Customer Experience Management Solution Providers - 2019.”

    Top Customer Experience Management Solution Companies

  • Clevertar is a leading Australian company that provides Virtual Humans for consumer engagement. The company was born out of research showing that autonomous virtual characters influence people similar to human interaction. It soon developed a software platform for the creation and delivery of programs utilizing this innovative technology. They help customers with their problems by breaking down their issues and providing them with a simple solution in a hassle-free way. Virtual Humans are a digital version of the best support staff as they provide reliable and consistent self-service support at any hour of the day

    www.clevertar.com

  • CloudCherry offers a CEM platform with powerful tools which integrates data from various sources and applies predictive analytics with a user-friendly interface. In contrast to other legacy brands that take days, the platform allows clients to customize the entire dashboard in just 30 seconds with complete freedom to use the data in a way suitable to them. CloudCherry’s platform shows the actionability of every piece of information and classifies it into different fields such as recommended goals, priorities, and more to enable clients to yield maximum benefits from their CX programs

    cloudcherry.com

  • Offers CX Benchmark Reports, Customer Journey Mapping & Process Mapping, Customer Profiling & Segmentation, Customer Experience Strategy & Implementation Plans, Marketing Automation Set-up & Delivery, Brand Strategy, and Marketing Communications & Media Management

    wearehappy.co.nz

  • MRM McCann harness and unite the power of creativity, the beauty of data, the magic of technology and the impact of connections to create brand experiences that deliver effective business results

    mrm-mccann.com

  • Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pegasystems Inc. helps enterprises digitally engage with their customers across all channels and achieve operational excellencePega’s adaptive, cloud-architected software—built on its unified Pega Platform—empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA) powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results

    www.pega.com

  • Readiness IT provides CX services to its clients to make sure that the client companies can cater to it’s the growing customer experience (CX) requirement. The company empowers its clients to create CX strategies, present a single view of processes, architecture, and business, define an omnichannel CX for 360 degree experience, and more. As one of the top customer experience management consulting or services company, backed by years of experience in the industry, the core team at Readiness IT also assists clients with wireframes and mockups design for delivering an engaging user experience (UX) across the web or apps

    readinessit.com

  • Service Metrics Group is a leading global provider of customer experience measurement solutions serving a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. The company perfectly addresses the needs of modern businesses through its one-stop-shop CEM solution. Service Metrics Group provides mystery shopping, customer feedback survey, and online reputation management services and is the CEM partner for several prominent names in the travel and hospitality industry

    www.servicemetricsgroup.com

  • ActiveOps

    ActiveOps

    As a leading Customer Experience Management Solution Provider, ActiveOps offers digital operations management solutions to financial services, BPOs, government, healthcare, and other service industries. Their cloud-based solutions are proven to optimize service operations, manage capacity, reduce costs, improve service delivery, and staff well-being. Customers can confidently prepare for and then run their service operations, taking full advantage of the benefits of transformation programs including RPA, automation, digitization, and outsourcing. ActiveOps provides uniquely-complete digital operations management and operations performance management solutions. It also provides a comprehensive digital operations management solution proven across a diverse range of customer operations

  • Contentserv

    Contentserv

    At Contentserv, they enable retailers and brands to develop the groundbreaking product experiences of the future by fully exploiting the potential offered by advanced technologies. They work to make daily lives of marketers and product teams more accessible by providing them with a sophisticated, complete, business-focused platform emphasizing time to value. The company is driven by the desire to keep their customers one step ahead of the competition. With the help of their Product Experience Platform, they allow retailers and brand owners to offer the rich, relevant, and emotional product experiences that exceed their customer expectations

  • CX360

    CX360

    Helps in overcoming tech debt and legacy business processes to rapidly digitise service and distribution touchpoints

  • Dunnhumby

    Dunnhumby

    As a global leader in Customer Data Science, dunnhumby has been empowering businesses everywhere to compete and thrive in the modern data-driven economy. They aim to enable companies to grow and reimage themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail, which is a deluge of multi-dimensional data, dunnhumby enables businesses all over the world, across industries, to adopt the Customer-First moto. The dunnhumby Customer Science Platform is the unique mix of technology, software, and consulting, enabling businesses to increase revenue and profits by delivering exceptional experiences for their customers

  • Ekulus

    Ekulus

    Ekulus is a leading provider of Oracle CX Cloud implementation services, Ekulus uniquely specialises in delivering Single Customer View solutions that modernise customer experiences

  • Engaged Strategy

    Engaged Strategy

    Engaged Strategy go beyond traditional consulting to provide a proprietary end-to-end service

  • Evolving Systems

    Evolving Systems

    Evolving Systems, Inc. is a leader in activation, enablement, and real-time marketing of services for connected devices worldwide. Their market-leading solutions include increasing revenues through real-time marketing, growing subscriber loyalty, and decreasing churn. It also helps in accelerating subscriber migration to 4G/LTE, empowering mobile retailers to sell smarter and streamlining SIM distribution and logistics. They help to monetize the subscriber base and efficiently deliver new services, consequently simplifying operations, reducing costs, and improving the customer experience. The company solutions are designed with the flexibility and scalability needed to suit operators of any size from startups to established tier 1 carrier

  • InMoment

    InMoment

    InMoment is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most critical factors impacting their bottom lines, including Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud.

  • MatchMove Pay

    MatchMove Pay

    Enabling digital transformation with instant Spend, Send, LendTM

  • Moni

    Moni

    MONI is an award winning, digital commerce experience agency, that provide e-commerce management consultancy and digital services for brands and retailers

  • NGDATA

    NGDATA

    With NGDATA's out-of-the-box solutions, companies can gain real-time insights into consumers while automatically driving meaningful experiences that lead to trust and brand advocacy. Their industry out-of-the-box solutions for financial services, hospitality, telecom, media & entertainment, utilities, and retail are built on top of NGDATA's Intelligent Engagement Platform. They enable creating value at every stage of the customer lifecycle by providing 1:1 omni-channel and real-time engagement. Customer DNA, real-time audiences, offers, and experiences are available pre-packaged so that companies can quickly start improving customer acquisition, cross-sell/upsell, activation, servicing, retention, and advocacy

  • Symplicit

    Symplicit

    Symplicit is a design consultancy specialising in innovation and human-centred design

  • The Strategy Group

    The Strategy Group

    The Strategy Group specialises in using Design Strategy, Idea Strategy and Venture Strategy to help organisations increase their innovation capability, culture and performance and find new ways to explore opportunities, tackle challenges and create value for their customers

  • ttec

    ttec

    Provides outcome-based customer engagement services through TTEC Digital which designs and builds customer experience consulting and technology services

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